CEO’s Message – Summer 24

Risk Matters - Summer 2024

Picture of James Sheridan

James Sheridan

Welcome to our last edition of Risk Matters for 2023. We always enjoy an opportunity to catch up with members, and in the last quarter of 2023 there’s been plenty. Whether it was at the WA Local Government Convention, LG Professionals Annual Conference, CEO Connections or the new elected members’ induction, we’ve had some great conversations with members. Your positivity, frankness and openness has highlighted things we do well and where we can improve.

This was highlighted in the results of our recent Corporate Reputation Survey. Thank you to all of the CEOs, directors and elected members who provided their feedback. Members continued to rate us highly across corporate reputation, service quality, success achieved, trust and favourability. Respondents also highlighted areas for improvement particularly in our systems for renewal and staff turnover.

We’ve been working hard on both these fronts; the renewal process should be more streamlined this year with an option to pre-populate fields with last year’s data. Our WorkCare, Member Services and People Risk teams are nearly back at full complement – like many of you we’ve been impacted by the tight labour market and staff turnover. Members will see an improvement in timeliness of service as our new people are brought up-to-speed and take over portfolios.

The LGIS annual reports are now available on the website, Account managers are also out on the road visiting members to discuss the yearly results, and start preparing for 2023/24 membership renewal.

In this edition, our feature explores the liability risks members face when managing tourists spots and associated events. Every year, members work hard to make their events a success, preparing their tourist spots to ensure visitors have a fun and safe experience.

Congratulations to the City of Rockingham on hosting their first Work, Health and Safety Awards in October 2023. LGIS was proud to be on the judging panel for such a great initiative.

We look at our newly released resource – Healthy Intel Lunches – designed to improve the eating habits of local government workers, by providing valuable nutrition tips and advice, along with a variety of easy and healthy recipes.

We have also rolled out two new risk management guides on electric vehicle charging areas and, footpaths and shared paths to protect your assets.

The spotlight is on the major changes in the Workers’ Compensation & Injury Management Bill (WA) 2023. Our experts list the top five changes in the bill that members need to take a note of.

In our Ask an Expert column, we discuss the importance of following policies and procedures in a worker’s compensation claim. There are lessons for members from stress claims and serious injury related case studies.

We do hope you enjoy this edition, and if you have a question for our Ask an Expert column please send it through to me or our editorial team at [email protected] or [email protected]

As this is the last edition for the year we wish you all a safe and happy holiday season, and look forward to working with all our members in 2024.

If you have any questions about the magazine, or if you’d like to discuss any matter regarding your membership, cover, claims, or risk management services with LGIS, please contact me directly on 9483 8886.

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Other sections of this season's Risk Matters