Pilot pre-claim early prevention program

Risk Matters - Autumn 2020

Why early intervention?

Responding early can reduce the likelihood of a worker becoming ill or injured or taking long-term sick leave or workers’ compensation absences. Early access to treatment can also reduce the duration and severity of an injury or illness, enhancing recovery and facilitating an early return to work, resulting in lower claims costs and increased productivity.

In 2017/18, musculoskeletal injuries accounted for

0 %

of all claims submitted to the LGIS WorkCare Scheme, with an average claims cost of

$ 0

In 2018/19, musculoskeletal injuries accounted for

0 %

of all claims submitted to the LGIS WorkCare Scheme, with an average claims cost of

$ 0

The program

Sixteen local governments of varying sizes (incorporating cities, towns and shires) have been selected to trial this program, and a telehealth service will provide early advice to workers with ongoing aches, pain or discomfort – before ailments turn into a worker’s compensation claim. The telehealth model allows the treatment process to be started straight away to avoid delays and improve outcomes.

Through the telehealth service, a physiotherapist can connect with the worker to deliver:

  • Evidence-based assessment and advice to the worker on their musculoskeletal condition
  • Education and self-management strategies to the worker including an exercise program
  • Timely feedback to the workplace regarding suitable duties and treatment

The process includes:

1. Initial assessment

  • A determination is made as to whether physiotherapy is the appropriate treatment, or if a referral to a GP is recommended.
  • If appropriate, physiotherapy treatment and advice is given as well as information to the employer regarding suitable duties.

2. Treatment

  • Three on-going physiotherapy treatment sessions are provided either via telehealth or a local provider network. It includes access to a tailored physiotherapy exercise program via a free app that can be downloaded onto a smartphone and includes photos and videos of the exercises to ensure increased uptake and safety.

3. Conclusion

  • At this stage the worker has either recovered and is ready for discharge or is referred to a GP for further assessment.

Data from members taking part will be measured pre and post program to assess the impacts and benefits. All results and outcomes will be shared with the membership base and if successful we hope the program can be rolled out to all members in future. For more information on the pilot program or early intervention practices (pre or post a worker’ compensation claim), please contact LGIS WorkCare Services Manager, Renee Wockner on 9483 8826.

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