When do we defer a workers comp claim?

Risk Matters - Winter 2025

Picture of Daniel Costanzo

Daniel Costanzo

Partner, Moray & Agnew
Having practised in insurance law for almost 20 years, Daniel has extensive expertise in workers’ compensation and common law actions. He has particular experience appearing as Counsel at WorkCover WA and in the District Court of Western Australia. Daniel is focused on representing the best interests of clients at hearing or by negotiating a commercial outcome. Daniel has worked with LGIS and local government members for over a decade and understands the issues that matter to the sector.

When a workers’ compensation claim is lodged, an insurer or self-insurer has three options: they must issue a notice either, accepting, not accepting (i.e. declining) or deferring a decision on liability for an injury.

Deferring a decision on liability is useful as it can allow further information to be gathered in relation to a claim. Below, we explore why liability decisions on claims might be deferred, the significance of the information gathered while a decision is deferred, and provisional payments of compensation.

Why defer a decision on liability?

As soon as a workers’ compensation claim is received, the clock starts ticking. The Workers Compensation and Injury Management Act 2023 (‘the Act’) and the Workers Compensation and Injury Management Regulations 2024 provide the following timeframes:

  • Within 14 days of receiving the claim: an insurer or self- insurer must issue the worker with a notice either accepting, not accepting or deferring a decision on liability.
  • 28 days after the date on which the claim is received: workers are entitled to receive provisional payments of income compensation and medical expenses (the ‘provisional payments day’).
  • 120 days after the date on which the claim is received: if liability has not been accepted or declined, the claim is deemed to have been accepted (the ‘deemed acceptance day’).

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When do we defer a workers comp claim?

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Sometimes, there is not enough information or evidence provided with the claim to allow either an acceptance or declinature of liability within 14 days. In those circumstances, deferring a decision on liability allows an insurer or self-insurer to collect more evidence which may assist in deciding whether liability should be accepted or declined. Evidence gathering is important to support an eventual decision on liability when it is made and becomes useful if the claim later becomes the subject of a WorkCover dispute.

For example, a decision on liability may be deferred for the following reasons:

  • there are concerns about whether a claim is genuine.
  • the claim contains allegations against other individuals that require verification, or the factual circumstances of how the injury arose are unclear.
  • a worker might have a pre-existing medical condition which may account for their symptoms.
  • investigations are required into whether the injury falls under an exception contained in the Act. further investigations are required into whether the person claiming compensation is a ‘worker’, or whether they sustained a compensable injury pursuant to the Act.
  • legal advice is required to make a decision on liability.

Most commonly, the further evidence sought whilst a liability decision is deferred could take the form of clinical records from the worker’s treating practitioners, expert medical reports, or factual evidence. Whilst the length of time it takes to obtain all the required evidence depends on each claim; most evidence can be obtained prior to the deemed acceptance day.

Legal professional privilege and confidentiality

Some information obtained during the evidence gathering process might be confidential, or the subject of legal professional privilege. Legal professional privilege applies to communications or documentation for the dominant purpose of seeking legal advice, or for use in current or anticipated litigation. This could include communications with a lawyer or law firm, legal advice or some pieces of factual evidence such as witness statements.

Although privilege may be ‘waived’ (by providing the information or documentation to a third party), it is best to obtain legal advice about the best course of action in relation to privileged evidence. If privileged evidence is released to third parties, they may use that information for unintended purposes. Maintaining legal professional privilege is also important to enable openness in communications between a lawyer and their client and encourages witnesses to cooperate with investigations.

Provisional payments

From 1 July 2024, an individual who lodges a workers’ compensation claim may be entitled to provisional payments of income compensation and medical expenses if a decision on liability has not been made within the 28 days after a claim is received.

The provisional payments made are those which the worker would have been entitled to if their claim had been accepted. They are paid at the same time and in the same manner as usual payments of income compensation and medical expenses compensation. For provisional payments of medical expenses, workers are entitled to up to 5% of the medical expenses general limit applicable at the time.

A failure to make a provisional payment is an offence under Section 36 and attracts a $10,000.00 fine.

The provisional payments day (along with the other time limits discussed above) encourages insurers and self-insurers to make quick liability decisions and provides faster access to financial support for workers when claims are investigated for longer periods. Provisional payments do not mean that a claim has been accepted – a worker will no longer be entitled to provisional payments if liability for their claim is subsequently declined.

Claims should not be accepted just because it is likely that a worker will receive provisional payments anyway – provisional payments provide financial relief for workers and allow time for further investigations to be undertaken so that informed decisions regarding liability can be made.

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