What protections does LGIS provide to volunteers?

Risk Matters - Summer 2025

Picture of Damien Gaughan

Damien Gaughan

Manager Member Services
Damien’s role is to manage the Member Services team who are committed to providing the highest quality service in responding to the coverage and risk management needs of local governments. Damien provides strategic oversight across all member relationships as well. He brings over two decades of insurance and client relationship management to the role and has specialised in local government since 2022.

LGIS provides a range of protections for local government’s valued volunteers, this includes volunteer bushfire fighters and community volunteers more broadly.

What is a volunteer?

The West Australian Volunteers and Food and Other Donors (Protection from Liability) Act 2002 protects certain volunteers from incurring civil liability when doing community work on a voluntary basis. It also provides that community organisations that organise community work done by volunteers may incur the civil liability from which the volunteers are protected when doing that work;

The Act defines a community organisation as:

  • (a) State agency or instrumentality or a department of the public service; or
  • (b) an incorporated association under the Associations Incorporation Act 2015, a local government or other body corporate,

that organises the doing of community work by volunteers. Where there are organisations that do not meet this definition, the volunteers are not protected by the legislation and may be personally liable for their actions.

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Volunteer bushfire fighters

Many local governments also have volunteer bushfire fighters (VBF). These volunteers are engaged through the Bush Fire Act 1954 (WA) which defines a ‘volunteer firefighter’ as a bushfire control officer, a person who is a registered firefighter member of a bushfire brigade established under the Bush Fire Act or a person working under the direction of that officer or a member.

LGIS protections for local government volunteer workers

LGIS Liability

Liability protection extends to volunteers acting within the scope of their duties for and on behalf of the local government.

In order to qualify to operate under the umbrella of local government, volunteers must only undertake approved, authorised and supervised activity that is within the purview of the Local Governemnt Act 1995 (WA).

This may include members of Commitees of Council, subject to these committees being established under the Local Governemnt Act 1995 (WA).

  • There must be no payment on the part of the local government and the volunteer must act in accordance with the agreed scope of duties for and on behalf of the local government.
  • All activities must be an authorised activity of local government.
  • Details should be entered into an official volunteers register.
  • All volunteers should provide their personal details in line with the policies and procedures laid down by the committee/ group (age, details, police clearance, references where necessary etc).
  • Follow all the local government’s work, health and safety policies and procedures.

For the cover to respond, there needs to have been some negligence on the part of the volunteer which causes the damage / injury to a third party.

LGIS Voluntary workers personal accident

Volunteers are not a ‘worker’ as defined by the Workers’ Compensation and Injury Management Act 2023 (WA), so LGIS WorkCare cannot extend to cover volunteers’ injuries.

LGIS does provide personal accident protection for physical accidents and injuries to volunteers within set parameters. Limited non-Medicare medical expenses may be covered; however any benefits covered by Medicare and Private Health Insurance are not included in personal accident covers owing to the operation of the Health Act 1973 (Cith), the Private Health Insurance Act (2007), the Private Health Insurance (Health Insurance Business) Rules as updated from time to time, or the National Health Act (Cth).

Members should implement a system to ensure that the age of volunteers is recorded (see conditions of personal accident cover) along with police clearance certificates where considered necessary.

Volunteers between the ages of 16 and 91 are able to volunteer so long as they meet the requirements of the role. It is advisable that potential volunteers obtain a medical certificate from their doctor saying they are fit for work.

It is important to have a process whereby the local government can advise LGIS the name of the volunteer, type of volunteer work being done, hours of volunteer work, together with a risk assessment of the work that the volunteer is doing, as per the register.

Should a volunteer be injured in the course of their volunteering role then the volunteer should be offered a return-to-work program. Ideally the volunteer should be offered the services of the local government’s nominated medical practitioner or their own doctor (GP) and will need to be supported through their injury. Whilst medical costs are not covered, some of treatment costs may be covered by the personal accident protection and all claims should be submitted via the local government in the first instance.

Particular attention shoud be given to volunteers aged 15 years and under, and 75 years and over due to the limitations of the coverage provided.

It should be noted, that volunteers are not covered under the Worker’s Compensation and Injury Management Act 2023 (WA).

LGIS Motor

Volunteers may have to drive as part of their role and local governments must put reasonable steps in place to ensure their competency. The vehicle maybe considered a place of work.

Volunteers driving local government motor vehicles

A volunteer using local government vehicle or plant, should do so in a safe and reasonable manner.Generally, under those conditions, the local government’s fleet protection policy will provide cover. Additionally:

  • A volunteer’s current driver’s licence should be sighted, checked and recorded along with the expiry date. A system should be in place to check the validity of licences on an on-going basis
  • All use of vehicle rules that apply to local government employees should apply to volunteers
  • All volunteers must be inducted on use of vehicle and its features
  • All volunteers over the age of 80 must pass an annual medical and practical driving assessment
  • Outline who will be responsible for the Member Retain Risk Payment (the excess).

Volunteer’s motor vehicle insurance

If a volunteer is driving a local government vehicle and gets into an accident that results in property damage or injury to another person, the local government may be held liable for the actions of the volunteer. It is crucial for organisations to implement proper training and supervision to minimise the risk of such incidents and ensure that volunteers understand their responsibilities and the potential consequences of their actions.

Volunteers who elect to or are requested to use their personal vehicles for volunteer work beyond the purposes of travelling to and from where they perform their volunteer work, must provide proof of insurance to the local government they are volunteering for. The local government must sight this proof and record it.

Local governments should develop a framework for volunteers using their own vehicles and ensure this is sighted and signed as part of their induction. In addition to the requirement noted above volunteers should be given a copy of the local government’s formal Grey Fleet Policy that defines the use of personal vehicles for work purposes and outlines the volunteer’s responsibility for insurance, safety standards, maintenance, and which is signed by the employee/volunteer. Local governments need to develop processes and tools to monitor and enforce their policies.

Volunteers should also notify the local government of any changes to their driving status, vehicle registration, insurance and confirm they will be responsible for any out-of-pocket expenses.

Protections for volunteer bushfire fighters

Local governments in Western Australia who have bushfire brigades are required to obtain and keep current protection coverage for volunteer bushfire fighters (VBF) under the Bush Fires Act 1954 (WA) (BFA) and the Fire and Emergency Services Act 1998 (FES) Part 6B. LGIS provides members with this protection so that they can meet their regulatory obligations.

LGIS provides the following protection to VBF who are carrying out ‘normal brigade activities’:

  • Personal injury (VBF personal injury)
  • Motor vehicle and plant damage
  • Personal property
  • Third party liability

Personal injury protection

This protection is provided through LGIS Volunteer Bushfire Fighter Personal Injury protection, and can be briefly summarised as follows:

  • Death benefit as per the WorkCover WA Prescribed Amounts Schedule
  • Medical and additional expenses benefit as per the WorkCover WA Prescribed Amounts Schedule
  • Weekly benefits to cover lost weekly earnings.

Motor vehicle and plant damage

Protection is provided for loss or damage to:

  • all appliances, equipment and apparatus of a bushfire brigade; and
  • any privately owned vehicle, appliance, equipment or apparatus.

This protection is for the market value or the reasonable cost of repair, whichever is the lesser.

Personal property damage

Protection is provided for loss or damage to any privately owned property including prescription glasses. Protection is for the reasonable cost of repairs or replacement, whichever is the lesser and applies when a volunteer firefighter is undertaking “normal brigade activities.”

Third party liability

On occasion, injury and/or damage could be incurred by third parties when volunteer firefighters are carrying out their normal brigade activities. In such situation, threats and lawsuit could occur and they may be threatened with legal action claiming compensation for damages.

Accordingly, the Fire and Emergency Services Act 1998 (Section 37), provides a protection from any liability that a volunteer firefighter may incur in the purported performance of a function under the Emergency Services Act 1998, including carrying out ‘normal brigade activities (within the meaning of the Bush Fires Act 1954)’ provided they have carried out their duties, in good faith.

Does LGIS provide protection for community groups and other volunteers?

No, LGIS protection is solely available for volunteers that are registered and directed by the local government.

Community groups will need to secure their own insurance and may require a variety of covers, including public liability insurance to protect their members and interests. These groups may include community groups.

  • committees/associations
  • special interest groups
  • general sporting groups
  • events managers
  • market organisers or stall holders
  • community based businesses

For more information and guidance for commnuity groups that operate within your local government area talk to your LGIS Account Manager.

Valued volunteer bushfire fighters at the City of Cockburn – City of Cockburn volunteer fire fighters l_r Javan Hughes (Jandakot BFB), Lap Tung (South Coogee BFB), Patrick Lim (Jandakot), Emma Bramwell (Jandakot) and Amber McGhie (South Coogee) (Photo courtesy City of Cockburn)
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